Building circles of support for people

so that they have a good life even after their parents are no longer here to stand up for them

Building circles of support for people

so that their families have peace of mind about the future

Building circles of support for people

so that they are empowered to realise their aspirations and contribute to their community

Building circles of support for people

so that they form intentional friendships that broaden and enrich their lives

Building circles of support for people

so that they develop stronger links in the wider community

Building circles of support for people

so that they are as fulfilled and happy as they can be

01989 555006

ACSYL

Complaints Procedure

February 2015

If you wish to make a complaint, please start by talking with the person concerned.

If the problem cannot be resolved at this level, please contact the Managing Director in writing. Do this as soon as possible after the problem has arisen so that it can be dealt with promptly and efficiently.

The MD will arrange a meeting with you to discuss your complaint, agree how it will be investigated and set a time-scale for this.

When investigating complaints, ACSYL's management aims to: