We've expanded the Communication section of our Resource list to include an article on generous listening. This is a concept from the work of Dr Rachel Remen, a medical doctor, writer and teacher based in San Francisco. Having lived with Crohn's disease for 60 years, Dr Remen brings a patient's perspective to all her work.
"In generous listening," she explains, "what matters is what's true for this person – and you simply receive it and respect it. And in that safe interaction, something can happen which is larger than before."
If you'd like to read our article about this, go to the Resources section of our website, select Communication and then Generous Listening.